July 19, 2024
Senior Industry Construction Supervisor – Voice of Shoppers (all genders) process with Zalando
As a member of Zalando’s cross-functional Voice of Shoppers staff, you’ll be using strategic tasks and managing interior gear to extend customer-centricity and toughen the decision-making inside the organisation. You’re going to be answerable for leveraging visitor insights to assist groups establish alternatives with unique visitor and enterprise have an effect on. You’re going to paintings with quite a few perception assets (visitor delight surveys, marketplace analysis, product analytics, and so on.) to inform compelling tales, guiding cross-functional stakeholders against strategic alternatives to make stronger Buyer Enjoy and build up visitor delight.

The Voice of Shoppers is embedded within the Virtual Enjoy organisation, however we serve all of the Type Retailer. We’re a various, world, and cross-functional staff. Our distinctive mixture of roles and features – person analysis (quant & qual), information/enterprise analytics, enterprise advancement – is helping us create a holistic figuring out of our clients. In conjunction with marketplace analysis, enterprise intelligence, product analytics professionals, and analysis scientists we be certain that a holistic 360┬░ figuring out of shopper wishes and behaviors.

Subsequent to our day-to-day enterprise, we additionally take time as a staff to have fun our achievements, percentage our wisdom, and feature a laugh in combination.
At Zalando, our imaginative and prescient is to be the start line for style – one this is inclusive by means of design. We handiest assess applicants according to {qualifications}, advantage, and enterprise wishes. We welcome programs from folks of all gender identities, sexual orientations, private expressions, racial identities, ethnicities, non secular ideals, and incapacity statuses. We handiest need to know why you are nice for this position, so please steer clear of together with your image, age, and marital standing for your CV as smartly.

We need to give you a perfect candidate revel in. Please be happy to tell us of any lodging you could want, so we will be able to absolute best toughen and help you right through the hiring procedure.

do.BETTER – our range & inclusion technique: https://company.zalando.com/en/diversity-inclusion
Our worker useful resource teams: https://company.zalando.com/en/diversity-inclusion/our-employee-resource-groups

  • Strategic considering & Making plans. You toughen the total technique and operational plan by means of taking possession of strategic tasks – from undertaking scope and goal definition, undertaking making plans, control of labor streams and stakeholders, to implementation and retrospective. You oversee & arrange the development of all of your tasks in a structured manner, expecting possible blockers and fixing newly coming up issues on-the-go
  • Stakeholder control. You’re employed carefully and increase family members with stakeholders around the corporate, incl. senior control, to higher perceive their wishes relating to visitor insights and advancement. You with a bit of luck and professionally provide findings, be in contact transparently and collaborate with empathy
  • Communique. You position style a visitor centric mindset and lift our visitor’s standpoint and significant problems, speaking them obviously and discussing them in a positive means
  • Analytical considering. You reveal a robust visitor/enterprise KPIs figuring out by means of enticing with other assets of information, drawing conclusions and figuring out possible choices to be made


  • Enjoy. Stage in enterprise research and 5+ years of labor revel in in enterprise advancement, control consulting or different analytical/industrial advancement positions in industries similar to e-business, retail, consultancy or marketplace analysis. Enjoy in managing cross-functional tasks and more than one interior (incl. Senior Control) and exterior stakeholders. Entrepreneurial mindset with robust perseverance – you’re taking possession, paintings in a structured & impartial means and don’t lose sight of your targets inside of complicated subjects
  • Logical considering and robust analytical talents, assured in running with numbers and information units, in a position to developing small enterprise circumstances and making use of a visitor centric mindset
  • Superb use of Google programs (medical doctors, sheets). Preferably, revel in with Microstrategy or different reporting gear.
  • Robust communique and presentation talents in English, skill to successfully care for more than a few stakeholders and senior control

Occupation Construction

  • We provide peer-to-peer efficiency opinions two times a yr
  • Be informed and expand thru our intensive Zalando coaching platform
  • Sign up for common all-hands, staff conferences, Q&A-sessions, and quarterly nameless worker surveys to invite your questions and supply your comments
  • Improve from a global staff of professionals; mentoring {and professional} advancement alternatives


  • 2 days paid go away according to yr for volunteering
  • Minimal of 27 vacation days according to calendar yr
  • On-line sports activities classes, wellbeing, and diet recommendation presented by means of Humanoo private wellbeing trainer app
  • Psychological wellbeing toughen by means of our Worker Help Program {and professional} experts that will help you to find well being assets


  • Versatile running hours
  • Relocation help to be had for internationals
  • House place of business apparatus to be had for hybrid running, to toughen you running from house
  • Hybrid running style with 60{b930f8fc61da1f29cba34a8cbe30670691f63878f9c98a2d7d5d6527da1fb8f3} far off a week
  • Alternative to paintings from in another country for 30 (running) days according to calendar yr


  • Get right of entry to to the worker stocks program
  • 40{b930f8fc61da1f29cba34a8cbe30670691f63878f9c98a2d7d5d6527da1fb8f3} buying groceries bargain on merchandise shipped and bought by means of Zalando, and 30{b930f8fc61da1f29cba34a8cbe30670691f63878f9c98a2d7d5d6527da1fb8f3} bargain on Zalando Front room
  • Reductions from a variety of exterior companions

Circle of relatives

  • Worker folks’ boards and worker useful resource staff
  • Supported transition into and out of parental go away, with a friend and re-onboarding plan
  • 3 fully-paid kid unwell days according to yr
  • Loose counselling, help, and referral provider for all issues regarding your self and your circle of relatives by the use of the F├╝rstenberg Institute

It is the very best time to sign up for Zalando on our adventure, from being a pioneer on the earth of e-commerce, to the start line for style in Europe. We attach clients, manufacturers, and companions throughout 23 markets.

Lend a hand us force virtual and sustainable answers for style, logistics, promoting and analysis, bringing head-to-toe style to greater than 46 million energetic clients thru a staff of various skill-sets, cultural backgrounds, and pursuits.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.Extra – our sustainability technique: https://company.zalando.com/en/sustainability

Observe us on Instagram: instagram.com/insidezalando

Please word that each one programs will have to be finished the use of the net shape – we don’t settle for programs by the use of e-mail.