February 23, 2024

Shopee Malaysia has got rid of the power for customers to stack loose delivery vouchers with platform vouchers in one order. This restriction got here into impact with out realize beginning the day past (8 July), catching many patrons by way of wonder.

That is additional compounded by way of the truth that Shopee had additionally silently diminished the subsidy values for its Loose Delivery Vouchers only a few weeks in the past to a most of RM3 (RM8 for East Malaysia) for as much as 3 traders according to order. For the reason that the minimal delivery rate for usual supply in Peninsula Malaysia is RM4.90, customers would now must pay no less than RM1.90 for each order on Shopee (and thus now not in point of fact being “loose delivery”).

Alternatively, since the day past (8 July), Shopee customers have been not ready to stack loose delivery vouchers with any platform voucher (corresponding to cash cashback vouchers or financial institution vouchers). As an alternative, customers can now handiest observe a most of 1 retailer voucher with one loose delivery OR platform voucher. First of all observed as a conceivable computer virus because of the continued 7.7 Mid 12 months Sale, this used to be showed by way of responses by way of Shopee’s customer support in addition to on its social media pages:

“Hello, thanks to your comments. The voucher stacking factor you’re lately going through isn’t a machine error. From 8 July, Shopee customers will be capable to observe as much as 2 vouchers according to checkout:

No less than 1 Store Voucher; and 1 Shopee Platform Voucher (Delivery, Bargain, or Cash Cashback). Excluding those, you may additionally employ earned Shopee Cash for added reductions. Worry now not, we will be able to proceed to seek out new tactics to lend a hand customers save extra on Shopee. Will have to you might have some other issues, you may additionally take a look at this lend a hand middle hyperlink to be told extra about vouchers.”

It’s unexpected to notice that Shopee has now not made any professional bulletins referring to this topic, because it very much adjustments the Shopee browsing revel in. The power to stack loose delivery throughout other traders in one order, mixed with platform vouchers, allowed for really extensive financial savings and made Shopee a company favorite for internet buyers.

This in a single day exchange is already seeing many offended customers venting their frustrations on Shopee’s social platforms. It’s perhaps made worse on account of the timing – Shopee used to be nonetheless operating an “after birthday party” sale on 8 July, whilst Lazada’s personal 7.7 sale remains to be operating till 9 July the place, it will have to be stated, Lazada remains to be permitting customers to stack as much as 4 vouchers in one order, together with loose delivery, platform, Lazada Bonus, and retailer vouchers. Coincidentally (or now not), it is usually providing much more loose delivery vouchers with various values (RM4.30, RM5, RM8, or even RM10) all the way through this sale.